There has been much talk recently about moulding a Centre of Excellence (CoE) team for SAP. This is not just another buzzword.A CoE should be structured in such a way as to allow fast-paced reactive and proactive responses to business needs. It needs to have representation from all areas of the system as well as interdependent links with the wider business community. This last point is crucial: one of the primary functions of your CoE is that it has an open and honest communication flow with business stakeholders. Without this, your team will become a reactive mess with a poor reputation.
A typical CoE structure might look like the diagram below. This is a CoE for a small to medium sized company using SAP; larger companies will need more bodies in the individual roles and with that comes more hierarchy (it is not sensible or practical to have dozens of people reporting into one CoE Lead).
The roles here are not exhaustive – you could easily add some project managers. Some of the roles can be described as follows.
Good luck with making your SAP Centre of Excellence Excellent!